US-based Customer SupportToll free support number: 1-888-499-2496 Mon-Fri 10am-6pm EST
I need to reset my Unnecto Android phone. How do I reset it?
To reset your Unnecto phone simply follow the 6 easy steps outlined in this Unnecto Tips guide here.
Where can I learn more about using my Android phone?
There are many resources that will help you to learn more about your Android device. Unnecto has many easy to follow step by step guides that will help you with some common Android problems. You can also read the official Android User Manuals for Android 4.4 KitKat and Android 5.0 Lollipop. Finally this comprehensive beginners guide will help you begin to understand all that Android can do.
I purchased my Unnecto phone from a carrier and now the phone is asking for a PUK code. What do I do?
Here at Unnecto we are proud to provide you with the physical hardware that makes up your Unnecto device. However, the PUK code is an issue that has to do with your carrier. To most rapidly resolve a PUK code issue, please contact your mobile service provider.
How do I use the RMA portal?
How do I add new APN Settings?
Congratulations on your new purchase! Unnecto is thrilled to have you asking this question. It means that you have bought a brand new, unlocked phone. Our software includes many Carriers in the United States and overseas. However, we cannot cover every country. In this case, you can add APN on all of our smartphones manually.
Step 1: Go to your carrier’s website and check under their “Support” information for the APN settings your carrier uses. Here are some common carrier APN settings:
If you cannot find the settings listed on the support page, you can also call the carrier’s customer technical support. Once you have the correct APN settings, you can proceed by adding them to your smartphone.
Step 2: Follow this 3 step guide to add the correct APN settings to your device and get internet access in no time!
I forgot the password to my phone. What should I do?
If you have forgotten the password for your phone then simply follow these 6 simple steps outlined in this Unnecto guide to reset your device: http://unnecto.com/english/blog/2015/06/24/reset-android-phone/
When can I expect to receive my Unnecto Store purchase?
Please allow 2-3 business days for your order to ship. All orders will be shipped through either USPS or Fedex.
If your tracking number looks like this: 9400 1000 0000 0000 0000 00 your package will be coming USPS. You can track that package here.
If your tracking number looks like this: 40012345678 your package will be coming FedEx. You can track a FedEx package here.
How do I setup the voicemail on my Unnecto phone?
To setup the voicemail on your new Unnecto phone follow the instructions outlined by your carrier. Normally setup simply requires that you dial your phone number from your phone and go through the setup steps. For some carriers holding down “1” on the keypad will bring you to the voicemail setup options.
How do I take a screenshot on my phone?
To take a screenshot on any Unnecto device, press and hold the volume down and power button at the same time until you hear the capture sound.
How do I remove the SIM 2 card from my Air Collection phone?
Can I use my Unnecto phone in any country?
All Unnecto phones are unlocked and support worldwide voice services. Most of our devices support 3G services on the 850/1900/2100 bands. If the carrier in the country you live in, or are traveling to, supports any of these bands then you will be able to use your phone’s 3G data services in that country as well.
Does my Unnecto smartphone have enough memory for my music, video and photos?
If you find that your device does not have enough internal storage for your needs, we suggest that you purchase a microSD card and use it to store your music, video and photos. Your Unnecto smartphone supports microSD cards up to 32GB. The device automatically selects microSD as the preferred download location after a microSD is inserted, giving you enough space for thousands of photos and songs.
How can I find the IMEI number on my phone?
The IMEI number is a unique 15 digit identifier for your phone and is located in the battery compartment behind the battery. The IMEI number can also be found by dialing *#06# on your phone’s number pad.
Do Unnecto phones have a warranty?
At Unnecto, we work hard to ensure that our products meet the highest standards that our customers have come to expect from the Unnecto brand. But as we all know, “stuff happens” and that is why all Unnecto devices have a One Year Limited Warranty. Click on the RMA link on this page to begin the process of submitting a repair form.
Where can I purchase a Unnecto phone?
We offer the full line of Unnecto products at a large variety of physical and online retail stores as well as through the Unnecto Store.
How can I return a purchase from the Unnecto Store?
If you are not satisfied with your Unnecto purchase you can return your whole order, or a part of your order, by going to http://unnecto.com/english/returns/ All return requests must be received within 14 days of the date your order was received.
I am an electronic store/distributor/importer/carrier: How do I inquire about carrying your brand?
Unnecto appreciates your business and would appreciate the opportunity to work with you. We are located in the US and you can contact our sales team at (212) 683-1817 or email us at email@example.com. You can also fill out our distributor contact form here.
Can I use non Unnecto accessories with my Unnecto phone?
Unnecto guarantees that all Unnecto phones will work with Unnecto accessories. However, we cannot guarantee that your device will work with every brand of accessories. Please make sure to use Unnecto accessories for a great experience.
How can I increase my Unnecto phone's battery life?
Most applications running on your smartphone devices can drain your battery unnecessarily. To extend your battery life you may consider the following tips:
1. Turn off your Bluetooth if you are not using a Bluetooth device.
2. Turn off your Wi-Fi if you are not trying to connect to a Wi-Fi connection.
3. Turn off your GPS if you are not actively using it.
4. Reduce your display’s brightness.
5. For fast charging, consider turning off your phone, or turn on “Airplane mode” in your phone. This ensures that the battery is not being drained by applications running in the background.
6. To extend the life of your phone’s battery, do not keep the phone plugged in to a charger (in the car, or at home) for days at a time.
For some additional easy battery saving tips see this guide from Unnecto.
Warranty Terms and Conditions
Copyright © 2017 Unnecto ™. All rights reserved.
Reproduction, transfer, distribution or storage of part or all of the contents in this document in any form without the prior written permission of Unnecto ™ is prohibited.
Unnecto logos are trademarks or registered trademarks of Ambitio LLC. All other product and company names mentioned herein may be trademarks or tradenames of their respective owners.
UNDER NO CIRCUMSTANCES SHALL UNNECTO BE RESPONSIBLE FOR ANY LOSS OF DATA OR INCOME OR ANY SPECIAL, INCIDENTAL, AND CONSEQUENTIAL OR INDIRECT DAMAGES HOWSOEVER CAUSED.
THE CONTENTS OF THIS DOCUMENT ARE PROVIDED “AS IS.” EXCEPT AS REQUIRED BY APPLICABLE LAW, NO WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE MADE IN RELATION TO THE ACCURACY AND RELIABILITY OR CONTENTS OF THIS DOCUMENT. UNNECTO RESERVES THE RIGHT TO REVISE THIS DOCUMENT OR WITHDRAW IT AT ANY TIME WITHOUT PRIOR NOTICE. BY PURCHASING AND USING ANY UNNECTO DEVICE, THE USER AGREES TO UTILIZE THE DEVICE AS IS WITH ALL MANUFACTURER PROVIDED HARDWARE AND SOFTWARE AND ANY UNAUTHORIZED CHANGES OR ALTERATIONS MADE TO THIS DEVICE HARDWARE OR SOFTWARE ARE A BREACH OF THE TERMS OF WARRANTY AND USE.
Find your phone label
If you need to call the Unnecto Customer Service or your service provider, you will need to provide specific information about your phone. This information is provided on the phone label (1), which is on the back of the phone (under the battery). It contains the model and serial numbers, as well as other important information about your phone. To help Unnecto promptly answer your questions, please have the following information available before contacting the Unnecto Customer Service:
- Your phone model number
• Type number
• International mobile equipment identity (IMEI) or electronic serial number (ESN)
• Your zip code
• Provide the password to the device or disable any password protection on the phone
• The phone or enhancement in question
Unnecto ™ One-Year Limited Warranty
Unnecto ™ guarantees that this cellular phone (“Product”) is free from defects in material and workmanship that result in Product failure during normal usage, with accordance to the following terms and conditions:
1. The limited warranty for the Original Product or the Replacement Product (of the Original Product) extends for ONE (1) year beginning on the date of the Original purchase of the Product.
- The limited warranty extends only to the original purchaser (“Consumer”) of the Product and is not assignable or transferable to any subsequent purchaser/end-user.
- The limited warranty extends to Consumers who purchase the Product.
- During the limited warranty period, Unnecto will repair, or replace, at Unnecto’s sole option, any defective parts, or any parts that will not properly operate for their intended use with new or refurbished replacement items if such repair or replacement is needed because of product malfunction or failure during normal usage. No charge will be made to the Consumer for any such parts. Unnecto will also pay for the labor charges incurred by Unnecto in repairing or replacing the defective parts. The limited warranty does not cover defects in appearance, cosmetic, decorative or structural items, including framing, and any non-operative parts. Unnecto’s limit of liability under the limited warranty shall be the actual cash value of the Product at the time the Consumer returns the Product for repair, determined by the price paid by the Consumer for the Product less a reasonable amount for usage. Unnecto shall not be liable for any other losses or damages. These remedies are the Consumer’s exclusive remedies for breach of warranty.
- If Unnecto repairs or replaces the Product, the repair for the defect concerned or the replaced Product shall be warranted for the remaining time of the original warranty period or for ninety (90) days from the date of repair, whichever is longer. Repair or replacement may involve the use of functionally equivalent reconditioned units. Replaced parts or components will become the property of Unnecto.
- Upon request from Unnecto, the Consumer must prove the date of the original purchase of the Product by a dated bill of sale or dated itemized receipt.
- The Consumer shall bear the cost of shipping the Product to Unnecto. Unnecto shall bear the cost of shipping the Product back to the Consumer after the completion of service under this limited warranty.
- The Consumer shall have no coverage or benefits under this limited warranty if any of the conditions outlined in sections 9-14 are applicable.
- The Product has been subjected to abnormal use, abnormal conditions, improper storage, exposure to moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair, misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of Unnecto, including damage caused by shipping. If the item is damaged upon receipt of the product, Unnecto must be contacted within forty-eight (48) of receipt of the product.
- The Product has been damaged from external causes such as collision with an object, or from fire, flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an Act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused by computer or internet viruses, bugs, worms, Trojan Horses, cancelbots or damage caused by the connection to other products not recommended for interconnection by Unnecto.
- Unnecto was not advised in writing by the Consumer of the alleged defect or malfunction of the Product within fourteen (14) days after the expiration of the applicable limited warranty period.
- The Product serial number plate or the enhancement data code has been removed, defaced or altered.
- The defect or damage was caused by the defective function of the cellular system or by inadequate signal reception by the external antenna, or viruses or other software problems introduced into the Product.
- Unnecto does not warrant uninterrupted or error-free operation of the Product. If a problem develops during the limited warranty period, the Consumer shall take the following step-by-step procedure:
- a) The Consumer shall return the Product to the place of purchase for repair or replacement processing.
b) If “a” is not convenient because of distance (more than 50 miles) or for other good cause, the Consumer shall ship the Product prepaid and insured to Unnecto Repair Center.
c) The Consumer shall include a return address, daytime phone number and/or fax number, complete description of the problem, proof of purchase and service agreement (if applicable). Expenses related to removing the Product from an installation are not covered under this limited warranty.
d) The Consumer will be notified for approval to be billed for any parts or labor charges not covered by this limited warranty. The Consumer will be responsible for any expenses related to reinstallation of the Product.
e) Unnecto will repair the Product under the limited warranty within 30 days after receipt of the Product. If Unnecto cannot perform repairs covered under this limited warranty within 30 days, or after a reasonable number of attempts to repair the same defect, Unnecto at its option, will provide a replacement Product or refund the purchase price of the Product less a reasonable amount for usage. In some states the Consumer may have the right to a loaner if the repair of the Product takes more than ten (10) days. Please contact the Unnecto Customer Service at the telephone number listed at the end of this warranty if you need a loaner and the repair of the Product has taken or is estimated to take more than ten (10) days.
f) If the Product is returned during the limited warranty period, but the problem with the Product is not covered under the terms and conditions of this limited warranty, the Consumer will be notified and given an estimate of the charges the Consumer must pay to have the Product repaired, with all shipping charges billed to the Consumer. If the estimate is refused, the Product will be returned freight collect. If the Product is returned after the expiration of the limited warranty period, Unnecto’s normal service policies shall apply and the Consumer will be responsible for all shipping charges.
- You (the Consumer) understand that the product may consist of refurbished equipment that contains used components, some of which have been reprocessed. The used components comply with Product performance and reliability specifications.
10. ANY IMPLIED WARRANTY OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OR USE, SHALL BE LIMITED TO THE DURATION OF THE FOREGOING LIMITED WRITTEN WARRANTY. OTHERWISE, THE FOREGOING LIMITED WARRANTY IS THE CONSUMER’S SOLE AND EXCLUSIVE REMEDY AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. UNNECTO SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF ANTICIPATED BENEFITS OR PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF DATA, PUNITIVE DAMAGES, LOSS OF
USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT OR FACILITIES, DOWNTIME, THE CLAIMS OF ANY THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY, RESULTING FROM THE PURCHASE OR USE OF THE PRODUCT OR ARISING FROM BREACH OF THE WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT TORT, OR ANY OTHER LEGAL OR EQUITABLE THEORY, EVEN IF UNNECTO KNEW OF THE LIKELIHOOD OF SUCH DAMAGES. UNNECTO SHALL NOT BE LIABLE FOR DELAY IN RENDERING SERVICE UNDER THE LIMITED WARRANTY, OR LOSS OF USE DURING THE PERIOD THAT THE PRODUCT IS BEING REPAIRED.
11. Some states do not allow limitation of how long an implied warranty lasts, so the one year warranty limitation may not apply to you (the Consumer). Some states do not allow the exclusion or limitation of incidental and consequential damages, so certain of the above limitations or exclusions may not apply to you (the Consumer). This limited warranty gives the Consumer specific legal rights and the Consumer may also have other rights which vary from state to state.
12. Unnecto neither assumes nor authorizes any authorized service center or any other person or entity to assume for it any other obligation or liability beyond that which is expressly provided for in this limited warranty including the provider or seller of any extended warranty or service agreement.
13. This is the entire warranty between Unnecto and the Consumer, and supersedes all prior and contemporaneous agreements or understandings, oral or written, relating to the Product, and no representation, promise or condition not contained herein shall modify these terms.
14. This limited warranty allocates the risk of failure of the Product between the Consumer and Unnecto. The allocation is recognized by the Consumer and is reflected in the purchase price.
15. Any action or lawsuit for breach of warranty must be commenced within eighteen (18) months following purchase of the Product.
16. Questions concerning this limited warranty may be directed to:
Telephone: 1 – (888) 499 – 2496
- Message from the CTIA
(The Wireless Association)
© 2006 Cellular Telecommunications & Internet Association. All Rights Reserved.
1400 16th Street, NW Suite 600, Washington, DC 20036. Phone: (202) 785-0081
Safety is the most important call you will ever make.
■A Guide to Safe and Responsible Wireless
Phone Use While Driving
Wireless devices give consumers the freedom to stay connected with family and friends, to conduct business and to have fun virtually anytime, anywhere. But, when it comes to using wireless phones behind the wheel, it’s important to remember that safety always comes first.
Drivers face many distractions in the car – from eating and drinking to playing music or talking with other passengers. The wireless industry has worked closely with the public safety community, to help educate drivers on the range of distractions they face behind the wheel as well as when it is appropriate to place or receive a wireless phone call. Educational efforts that provide practical and sound advice, rather than legislation, are the best methods to truly affect driver behavior in a positive way.
Through industry-sponsored public service announcements and outreach, drivers are reminded to, before reaching for the phone while driving; ask themselves, “Is this call necessary?” If it is necessary to use a wireless phone while driving, the wireless industry encourages drivers to follow some basic do’s and don’ts to ensure that a wireless phone doesn’t become a distraction.
Your wireless phone can be your best traveling partner – offering a lifeline in emergencies, helping to locate directions and keeping you connected with family and friends when necessary. In fact, wireless phones are one of the best safety tools drivers can have on the road. Every day, more than 200,000 calls are made from wireless phones to 911 or other emergency services. That’s about 140 calls every minute. More Americans are using their wireless phones to report emergencies, to prevent crimes, and even to save lives.
But safety should be every driver’s top priority. That means making good judgment calls about when it’s appropriate to use your wireless phone. It also means keeping your eyes on the road and being cautious and courteous of other drivers. Every state has hazardous or inattentive driving laws to discourage distracted driving – no matter what the cause.
If it is necessary to use a wireless device while driving, the wireless industry encourages drivers to follow some basic do’s and don’ts to ensure that a wireless device doesn’t become a distraction.
1. Get to know your wireless phone and its features such as speed dial and redial.
2. Position your wireless phone within easy reach.
3. Dial sensibly and assess the traffic; if possible, place calls when you are not moving.
4. Let the person you are speaking with know you are driving; if necessary, suspend the call in heavy traffic or hazardous weather conditions.
5. Do not take notes or look up phone numbers while driving.
6. Use a hands-free device for convenience and comfort.
7. Do not engage in stressful or emotional conversations that might divert your attention from the road.
8. Dial 9-1-1 or other local emergency numbers to report serious emergencies — it’s free from your wireless phone!
9. Use your wireless phone to help others in emergencies.
10. Call roadside assistance or a special non-emergency wireless number when necessary.
So, play it safe and remember, with wireless, safety is your call!
For more information, please call 1-888-901-SAFE.
For updates: http://www.ctia.org/consumer_info/safety
- Message from the FDA
The U.S. Food and Drug Administration (FDA) provides the following consumer information about wireless phones.
See http://www.fda.gov/cellphones/ for updated information.
Do wireless phones pose a health hazard?
The available scientific evidence does not show that any health problems are associated with using wireless phones. There is no proof, however, that wireless phones are absolutely safe. Wireless phones emit low levels of radiofrequency energy (RF) in the microwave range while being used. They also emit very low levels of RF when in the stand-by mode. Whereas high levels of RF can produce health effects (by heating tissue), exposure to low level RF that does not produce heating effects causes no known adverse health effects. Many studies of low level RF exposures have not found any biological effects. Some studies have suggested that some biological effects may occur, but such findings have not been confirmed by additional research. In some cases, other researchers have had difficulty in reproducing those studies, or in determining the reasons for inconsistent results.
What is FDA’s role concerning the safety of wireless phones?
Under the law, FDA does not review the safety of radiation-emitting consumer products such as wireless phones before they can be sold, as it does with new drugs or medical devices. However, the agency has authority to take action if wireless phones are shown to emit radiofrequency energy (RF) at a level that is hazardous to the user. In such a case, FDA could require the manufacturers of wireless phones to notify users of the health hazard and to repair, replace, or recall the phones so that the hazard no longer exists.
Although the existing scientific data do not justify FDA regulatory actions, FDA has urged the wireless phone industry to take a number of steps, including the following:
• Support needed research into possible biological effects of RF of the type emitted by wireless phones;
• Design wireless phones in a way that minimizes any RF exposure to the user that is not necessary for device function; and
• Cooperate in providing users of wireless phones with the best possible information on possible effects of wireless phone use on human health.
FDA belongs to an interagency working group of the federal agencies that have responsibility for different aspects of RF safety to ensure coordinated efforts at the federal level. The following agencies belong to this working group:
• National Institute for Occupational Safety and Health
• Environmental Protection Agency
• Federal Communications Commission
• Occupational Safety and Health Administration
• National Telecommunications and Information Administration
The National Institutes of Health participates in some interagency working group activities, as well.
FDA shares regulatory responsibilities for wireless phones with the Federal
Communications Commission (FCC). All phones that are sold in the United States must comply with FCC safety guidelines that limit RF exposure. FCC relies on FDA and other health agencies for safety questions about wireless phones.
FCC also regulates the base stations that the wireless phone networks rely upon.
While these base stations operate at higher power than do the wireless phones themselves, the RF exposures that people get from these base stations are typically thousands of times lower than those they can get from wireless phones. Base stations are thus not the primary subject of the safety questions discussed in this document.
What is FDA doing to find out more about the possible health effects of wireless phone RF?
FDA is working with the U.S. National Toxicology Program and with groups of investigators around the world to ensure that high priority animal studies are conducted to address important questions about the effects of exposure to radiofrequency energy (RF). FDA has been a leading participant in the World Health
Organization International Electromagnetic Fields (EMF) Project since its inception in 1996. An influential result of this work has been the development of a detailed agenda of research needs that has driven the establishment of new research programs around the world. The Project has also helped develop a series of public information documents on EMF issues. FDA and the Cellular Telecommunications & Internet Association (CTIA) have a formal Cooperative Research and Development Agreement (CRADA) to do research on wireless phone safety. FDA provides the scientific oversight, obtaining input from experts in government, industry, and academic organizations. CTIA-funded research is conducted through contracts to independent investigators. The initial research will include both laboratory studies and studies of wireless phone users. The CRADA will also include a broad assessment of additional research needs in the context of the latest research developments around the world.
What steps can I take to reduce my exposure to radiofrequency energy from my wireless phone?
If there is a risk from these products–and at this point we do not know that there is–it is probably very small. But if you are concerned about avoiding even potential risks, you can take a few simple steps to minimize your exposure to radiofrequency energy (RF). Since time is a key factor in how much exposure a person receives, reducing the amount of time spent using a wireless phone will reduce RF exposure.
If you must conduct extended conversations by wireless phone every day, you could place more distance between your body and the source of the RF, since the exposure level drops off dramatically with distance. For example, you could use a headset and carry the wireless phone away from your body or use a wireless phone connected to a remote antenna.
Again, the scientific data do not demonstrate that wireless phones are harmful.
But if you are concerned about the RF exposure from these products, you can use measures like those described above to reduce your RF exposure from wireless phone use.
What about children using wireless phones?
The scientific evidence does not show a danger to users of wireless phones, including children and teenagers. If you want to take steps to lower exposure to radiofrequency energy (RF), the measures described above would apply to children and teenagers using wireless phones. Reducing the time of wireless phone use and increasing the distance between the user and the RF source will reduce RF exposure.
Some groups sponsored by other national governments have advised that children be discouraged from using wireless phones at all. For example, the government in the United Kingdom distributed leaflets containing such a recommendation in December 2000. They noted that no evidence exists that using a wireless phone causes brain tumors or other ill effects. Their recommendation to limit wireless phone use by children was strictly precautionary; it was not based on scientific evidence that any health hazard exists.
Do hands-free kits for wireless phones reduce risks from exposure to RF emissions?
Since there are no known risks from exposure to RF emissions from wireless phones, there is no reason to believe that hands-free kits reduce risks. Hands-free kits can be used with wireless phones for convenience and comfort. These systems reduce the absorption of RF energy in the head because the phone, which is the source of the RF emissions, will not be placed against the head. On the other hand, if the phone is mounted against the waist or other part of the body during use, then that part of the body will absorb more RF energy. Wireless phones marketed in the U.S. are required to meet safety requirements regardless of whether they are used against the head or against the body. Either configuration should result in compliance with the safety limit.
Do wireless phone accessories that claim to shield the head from RF radiation work?
Since there are no known risks from exposure to RF emissions from wireless phones, there is no reason to believe that accessories that claim to shield the head from those emissions reduce risks. Some products that claim to shield the user from RF absorption use special phone cases, while others involve nothing more than a metallic accessory attached to the phone. Studies have shown that these products generally do not work as advertised. Unlike “hand-free” kits, these so-called “shields” may interfere with proper operation of the phone. The phone may be forced to boost its power to compensate, leading to an increase in RF absorption. In February 2002, the Federal trade Commission (FTC) charged two companies that sold devices that claimed to protect wireless phone users from radiation with making false and unsubstantiated claims. According to FTC, these defendants lacked a reasonable basis to substantiate their claim.
How does FCC Audit Cell Phone RF?
After FCC grants permission for a particular cellular telephone to be marketed, FCC will occasionally conduct “post-grant” testing to determine whether production versions of the phone are being produced to conform with FCC regulatory requirements. The manufacturer of a cell phone that does not meet FCC’s regulatory requirements may be required to remove the cell phone from use and to refund the purchase price or provide a replacement phone, and may be subject to civil or criminal penalties.
In addition, if the cell phone presents a risk of injury to the user, FDA may also take regulatory action. The most important post-grant test, from a consumer’s perspective, is testing of the RF emissions of the phone. FCC measures the Specific Absorption Rate (SAR) of the phone, following a very rigorous testing protocol.
As is true for nearly any scientific measurement, there is a possibility that the test measurement may be less than or greater than the actual RF emitted by the phone.
This difference between the RF test measurement and actual RF emission is because test measurements are limited by instrument accuracy, because test measurement and actual use environments are different, and other variable factors. This inherent variability is known as “measurement uncertainty.” When FCC conducts post-grant testing of a cell phone, FCC takes into account any measurement uncertainty to determine whether regulatory action is appropriate. This approach ensures that when FCC takes regulatory action, it will have a sound, defensible scientific basis.
FDA scientific staff reviewed the methodology used by FCC to measure cell phone
RF, and agreed it is an acceptable approach, given our current understanding of the risks presented by cellular phone RF emissions. RF emissions from cellular phones have not been shown to present a risk of injury to the user when the measured SAR is less than the safety limits set by FCC (an SAR of 1.6 w/kg). Even in a case where the maximum measurement uncertainty permitted by current measurement standards was added to the maximum permissible SAR, the resulting SAR value would be well below any level known to produce an acute effect. Consequently,
FCC’s approach with measurement uncertainty will not result in consumers being exposed to any known risk from the RF emitted by cellular telephones.
FDA will continue to monitor studies and literature reports concerning acute effects of cell phone RF, and concerning chronic effects of long-term exposure to cellular telephone RF (that is, the risks from using a cell phone for many years). If new information leads FDA to believe that a change to FCC’s measurement policy may be appropriate, FDA will contact FCC and both agencies will work together to develop a mutually-acceptable approach.
Last Generation Phones
User Manual Downloads
LTE Collection Manuals
Air Collection Manuals
Essential Collection Manuals